Patients/clients are people, and people have rights. They have the right to be treated fairly and with dignity and respect, regardless of their age, gender, ethnic origin, sexual preference, economic status or religious beliefs (or non-beliefs). They have a right to be protected from harm or insult and to have their needs met when they’re unable to meet them themselves through illness or disability. They have a right to be involved in their care, to make their own decisions on the basis of the best information we can provide. And they have a right to either accept or decline the care and treatment we offer them, unless they’re legally obliged through court action to undergo a particular course of treatment.